Information We Collect

When you engage with our educational services, we collect different types of information depending on how you interact with us. Some of this happens automatically, while other information you provide directly.

Personal Information You Provide

This includes information you give us when you sign up for our programs, contact us, or participate in our community:

• Your name, email address, and phone number
• Billing and payment details when you enroll in paid programs
• Responses to assessment questionnaires about your financial goals and mindset
• Communication preferences and feedback you share with us
• Any information you include in messages or support requests

Information Collected Automatically

Our website collects technical information to improve your experience and understand how people use our platform:

• Device information (browser type, operating system, IP address)
• Usage data (pages visited, time spent, navigation patterns)
• Cookie data for session management and preferences
• Learning progress and module completion rates within our programs

How We Use Your Information

We don't collect information just for the sake of it. Everything we gather serves specific purposes related to providing and improving our educational services.

Data Sharing and Third Parties

We don't sell your personal information. Period. But we do work with trusted service providers who help us deliver our programs effectively.

Service Providers We Work With

• Payment Processors: Secure platforms that handle credit card transactions and billing (all payment data is encrypted)
• Email Service Providers: Tools we use to send course materials and program updates
• Hosting Services: Australian-based servers that store our website and learning platform data
• Analytics Platforms: Services that help us understand how people use our website (all data is anonymized)

All third-party providers are contractually bound to protect your information and can only use it for the specific services they provide to us.

When We Must Disclose Information

In rare situations, we might need to share your information:

• When required by Australian law or valid legal process
• To protect someone's safety or prevent illegal activity
• If we merge with or are acquired by another company (you'd be notified in advance)

Your Privacy Rights

Under Australian privacy law, you have significant control over your personal information. Here's what you can do and how to exercise these rights.

How to Exercise Your Rights

To make any of these requests, email us at contact@elvarionexi.com with "Privacy Request" in the subject line. We'll need to verify your identity before processing requests. In most cases, we'll respond within 30 days. If we can't fulfill a request, we'll explain why.

Data Security and Protection

We use industry-standard security measures to protect your information from unauthorized access, disclosure, or destruction. But let's be honest – no online system is 100% secure.

Our Security Measures

• SSL/TLS encryption for all data transmitted between your browser and our servers
• Encrypted storage for sensitive personal and financial information
• Regular security audits and vulnerability assessments
• Restricted employee access to personal data on a need-to-know basis
• Multi-factor authentication for administrative accounts
• Automatic session timeouts and secure password requirements

Our servers are located in Australia and managed by reputable hosting providers that meet strict security standards. We also maintain regular backups to prevent data loss.

Your Role in Security

You can help protect your account by using a strong, unique password and not sharing your login credentials. If you suspect unauthorized access to your account, contact us immediately.

Data Retention

We keep your information only as long as necessary for the purposes outlined in this policy or as required by law.

Retention Periods

• Active Accounts: We retain your data while you're enrolled in programs or actively using our services
• Inactive Accounts: Account data is deleted after 3 years of inactivity, unless you request earlier deletion
• Financial Records: Billing and payment information is kept for 7 years to comply with Australian tax laws
• Communication Logs: Support emails and chat transcripts are retained for 2 years
• Marketing Data: Email marketing lists are cleaned every 6 months to remove inactive subscribers

When we delete your information, it's permanently removed from our active systems and backups within 90 days, except where legal obligations require longer retention.

Cookies and Tracking

Our website uses cookies – small text files stored on your device that help us provide a better experience and understand how people use our platform.

Types of Cookies We Use

• Essential Cookies: Required for basic website functionality like login sessions and security (these can't be disabled)
• Performance Cookies: Help us understand which pages are popular and how visitors navigate our site
• Functional Cookies: Remember your preferences like language settings or display options
• Analytics Cookies: Collect anonymous data about site usage to help us improve

You can control cookies through your browser settings. Keep in mind that disabling certain cookies might affect how our website works for you. Most browsers allow you to view, manage, and delete cookies in their settings menu.

Children's Privacy

Our money mindset programs are designed for adults. We don't knowingly collect information from anyone under 18 years old. If you're under 18, please don't provide any personal information through our website or services.

If we discover we've accidentally collected information from someone under 18, we'll delete it immediately. Parents or guardians who believe their child has provided us with personal information should contact us at contact@elvarionexi.com.

International Data Transfers

Your information is primarily stored on servers located in Australia. However, some of our service providers operate globally, which means your data might occasionally be transferred to or accessed from other countries.

When we transfer data internationally, we ensure appropriate safeguards are in place through standard contractual clauses or other mechanisms approved under Australian privacy law. These protections ensure your information receives equivalent protection regardless of where it's processed.

Changes to This Policy

We might update this privacy policy occasionally to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify you by email or through a prominent notice on our website at least 30 days before the changes take effect.

The "Last Updated" date at the top of this policy shows when it was most recently revised. We encourage you to review this policy periodically, especially before providing any new personal information.